Meet Our Team
Trust your hearing to a Doctor of Audiology.
Our mission is to provide the highest level of quality care to ensure each patient is able to make informed choices regarding their hearing health.
Alaina Hillier AuD, M.CI.Sc., Aud(C), Reg. CASLPO
Doctor of Audiology, Audiologist
After graduating from Western University’s Audiology program, Alaina completed her Doctorate of Audiology at the University of Florida. She completed her clinical placements at several locations across Ontario and in the United States at Gallaudet University. She is passionate about the client experience and feels the best way to ensure patients are successful with hearing devices is to focus on the needs of each individual. She currently, works in the Fonthill and Niagara Falls clinics. She is registered with the College of Audiologist and Speech Language Pathologist of Ontario (Reg. CASLPO). Outside of work she enjoys being active outdoors with her family.
Gloria Zuljevic M.Sc., Reg. CASLPO
Audiologist
Gloria completed her Audiology degree at the University of British Columbia. Prior to that, she completed a master’s degree in Aging and Health at Queen’s University and a bachelor’s degree in health sciences at the University of Ottawa. Gloria has experience working as an Audiologist with the pediatric and adult population. Gloria is passionate about providing optimal care for her patients that is based on evidence-based practice. When Gloria is not in the office, she enjoys spending time with her family and traveling.
Dionna Cicciarelli BA, CDA
Dionna is our Communicative Disorders Assistant at the Niagara Falls and Fonthill clinics. Her background includes an undergraduate degree in Speech and Language Sciences from Brock University and a Communicative Disorders Assistant diploma from Georgian College. Dionna is passionate about the patient-centred care that is provided at HearAgain and strives to focus on the uniqueness of each patient. Dionna enjoys spending time with her family, cooking and going to concerts!
Stephanie French
Client Coordinator. Niagara Falls Clinic
Stephanie received a Medical Office Assistant diploma from Trillium college and she is fluent in French and English. She is very knowledgeable of the hearing industry and is always busy booking appointments, performing minor hearing aid repairs, and processing 3rd party billings. When she is away from her desk she enjoys concerts and competing in bowling and dart leagues.
Mackenzie Guilmetta
Client Coordinator, Fonthill Clinic
Mackenzie has her Bachelor of Education from Laurentian University and is working towards her medical office assistant diploma from Centennial College. Her positive attitude and relentless work ethic ensures everyone can easily complete their daily tasks. While out of office she enjoys taking her dogs to the park and catching a new movie.
Confidence
Our team makes every effort to help you choose the right hearing aid for you. Becoming accustomed to new hearing instruments is a learning process. To help you adjust to your new hearing aid we offer a forty-five day trial period. If after 45 days you are not completely satisfied with your hearing aids you can return them to us for a full refund (excluding deposit which covers the cost of custom earmoulds).
Assurance
To ensure that you are protected in the event that you lose or damage your hearing aids we include loss and repair coverage for most hearing aids during the first two years – at no additional cost. That’s our advantage. You are encouraged to declare the hearing aids to your home insurance provider so that loss or damage of the hearing aids will be covered should that be necessary.
Service & Support
Follow-up care is the most important part of your hearing rehabilitation and so we encourage you to visit us often in the first few months following the fitting of new hearing aids. During these appointments, we will ensure that your hearing aids are properly adjusted and that you are comfortable with your new hearing abilities. In addition, we will teach you to maintain your hearing aid. After the purchase of your hearing aid, we will offer free cleaning and performance checks to maximize the aid’s life and effectiveness. We also carry the accessories necessary to keep your hearing aids in optimum working order. Throughout the year we offer the most competitive battery prices in the Niagara Peninsula.