Meet Our Team

Trust your hearing to a Doctor of Audiology.

Sound Waves

Doctors of Audiology

Our mission is to provide the highest level of quality care to ensure each patient is able to make informed choices regarding their hearing health.

Alaina Hillier AuD, M.CI.Sc., Aud(C), Reg. CASLPO
Doctor of Audiology, Audiologist

After graduating from Western University’s Audiology program, Alaina completed her Doctorate of Audiology at the University of Florida. She completed her clinical placements at several locations across Ontario and in the United States at Gallaudet University. She is passionate about the client experience and feels the best way to ensure patients are successful with hearing devices is to focus on the needs of each individual. She currently, works in the Fonthill and Niagara Falls clinics. She is registered with the College of Audiologist and Speech Language Pathologist of Ontario (Reg. CASLPO). Outside of work she enjoys being active outdoors with her family.

Alaina Hillier

Dionna Cicciarelli

Dionna Cicciarelli BA, CDA

Dionna is our Communicative Disorders Assistant at the Niagara Falls and Fonthill clinics. Her background includes an undergraduate degree in Speech and Language Sciences from Brock University and a Communicative Disorders Assistant diploma from Georgian College. Dionna is passionate about the patient-centred care that is provided at HearAgain and strives to focus on the uniqueness of each patient. Dionna enjoys spending time with her family, cooking and going to concerts!

Stephanie French
Client Coordinator. Niagara Falls Clinic

Stephanie received a Medical Office Assistant diploma from Trillium college and she is fluent in French and English. She is very knowledgeable of the hearing industry and is always busy booking appointments, performing minor hearing aid repairs, and processing 3rd party billings. When she is away from her desk she enjoys concerts and competing in bowling and dart leagues.

Stephanie French

Melissa Preston

Melissa Preston
Client Coordinator, Fonthill Clinic

Melissa is our friendly face who you will see when first entering the clinic. You will never not see her smiling or engaging in a conversation. She is a business and life coach, who loves to listen to the Foo Fighters and is a true foodie. She is the first person you will talk to on your road to better hearing, either on the phone or in person while booking your appointment.


Our team makes every effort to help you choose the right hearing aid for you. Becoming accustomed to new hearing instruments is a learning process. To help you adjust to your new hearing aid we offer a forty-five day trial period. If after 45 days you are not completely satisfied with your hearing aids you can return them to us for a full refund (excluding deposit which covers the cost of custom earmoulds).


To ensure that you are protected in the event that you lose or damage your hearing aids we include loss and repair coverage for most hearing aids during the first two years – at no additional cost. That’s our advantage. You are encouraged to declare the hearing aids to your home insurance provider so that loss or damage of the hearing aids will be covered should that be necessary.

Service & Support

Follow-up care is the most important part of your hearing rehabilitation and so we encourage you to visit us often in the first few months following the fitting of new hearing aids. During these appointments, we will ensure that your hearing aids are properly adjusted and that you are comfortable with your new hearing abilities. In addition, we will teach you to maintain your hearing aid. After the purchase of your hearing aid, we will offer free cleaning and performance checks to maximize the aid’s life and effectiveness. We also carry the accessories necessary to keep your hearing aids in optimum working order. Throughout the year we offer the most competitive battery prices in the Niagara Peninsula.